System Design Principles
Jakob's Law
Users expect your site to work like others they already know.
In practice
Takeaways
- 1
Conventional layouts reduce learning time.
- 2
Novel patterns need a strong reason and extra guidance.
- 3
Major redesigns should allow gradual adoption when possible.
Origins
Users build expectations from thousands of hours spent in other products. When your interface breaks familiar patterns, they must spend energy learning a new model before they can accomplish their goal.
Innovation works best when it improves outcomes without forcing users to relearn basics.
Design Applications
- Place navigation, search, and account actions where users expect them.
- Reuse established form and table conventions.
- Introduce redesigns with preview or rollback options.
Frequently Asked Questions
Further Reading
Related Principles
View all ›Attention & Focus
Mental Model
Users bring expectations from prior experience to your product.
Learn more ›Cognitive Load & Decision Making
Cognitive Load
Mental effort required to use an interface should be minimized.
Learn more ›Attention & Focus
Paradox of the Active User
Users skip manuals and learn by doing immediately.
Learn more ›Tools worth a look
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